Document I have not received my order confirmation. Has my order gone through?
You’ve followed all the steps to place your order and made your payment with no difficulty, and your order has been given an order number starting with DCUK? That's good news. 

Please note that it may take up to 24 hours for your order to be confirmed, as uses card authorisation and fraud screening to ensure safe and secure shopping. Thank you for your understanding concerning this check which is only intended to give you additional protection. 
Once your order is confirmed, you will receive an order confirmation email. Now you will be able to follow your order status in your personal account at 'My account' If you have placed your order 24 hours ago and still have not received any confirmation email, please contact our Customer Loyalty Team for advice.
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