Once your order is "preparation in progress" or "dispatched" status we are not longer able to undertake any modifications/ cancellations because the order is being loaded or already in the hands of the courrier. Your parcel is deemed to be in the process of being shipped.
As a last resort, you can refuse the parcel when delivered and the delivery company will send back the parcel to the sender.You can as well exercise your right to return after reception.
Still not satisfied with our answer ? no problem - click here to contact our Customer Loyalty Team directly.